Using the service
You may use the platform only for lawful business purposes and in line with these terms. You are responsible for your account, your users and everything done with your credentials and API keys.
WhatsApp and Meta policies
The platform is built on the WhatsApp Business Platform. You must follow WhatsApp’s Business and Commerce policies and the terms of Meta that apply to your use. You must obtain opt-in from people before you message them and honour opt-outs. We may suspend sending that breaches those rules or puts the service at risk.
Plans and licences
Paid plans are licensed for the period you buy. Plan limits, such as users, contacts, chatbots and automations, apply as described on our pricing page. Prices are exclusive of GST unless stated.
Wallet and message charges
WhatsApp messages are charged from a prepaid wallet at the rate for their category. You are responsible for keeping enough balance to send. When WhatsApp accepts a message and later fails to deliver it, we return the charge to your wallet.
Your content and data
You own the content and contact data you bring to the platform. You give us the permission needed to process it to provide the service. You are responsible for having the right to use that data.
Acceptable use
- No spam, fraud, harassment or unlawful content.
- No attempts to disrupt, probe or bypass the security of the service.
- No sharing of access in a way that breaches your plan’s seat limits.
Availability and changes
We work to keep the service available, but it depends on third parties including Meta, and we cannot promise it will always be uninterrupted. We may change features and these terms, and will update the date above.
Liability
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us for the plan in the twelve months before the claim.
Termination
You can stop using the service at any time. We may suspend or end accounts that breach these terms.
Contact
Write to helpdesk@tendigit.in.
Questions about this page? Email helpdesk@tendigit.in.