Who we are
Ten Digit (“Ten Digit”, “we”) provides a software platform that businesses use to communicate with their customers on WhatsApp. You can reach us at helpdesk@tendigit.in.
Two roles, two kinds of data
- Our customers. When you create an account, we are the controller of the account data you give us, such as your name, email, phone number, business details and billing information.
- Our customers’ contacts. When a business uses the platform to message its own contacts, the business decides what to collect and why. We process that data on the business’s behalf to provide the service.
What we collect
- Account and profile details, and sign-in activity.
- Billing details and records of wallet top-ups, plan purchases and invoices. Card details are handled by our payment provider and are not stored by us.
- Content and metadata of WhatsApp conversations that you send and receive through the platform, contacts you import or create, and the tags, leads, orders and settings you configure.
- Technical data such as IP address, browser type and usage logs, used to secure and improve the service.
How we use it
- To provide, secure and support the platform.
- To process payments and issue invoices.
- To meet legal obligations and enforce our terms.
- To improve the product and communicate service updates.
Who we share it with
We share data only as needed to run the service: with Meta, to send and receive WhatsApp messages; with our payment provider; with infrastructure and email providers; and with authorities where the law requires. We do not sell personal data.
Retention
We keep data for as long as your account is active and as needed to meet legal, tax and security obligations. You can ask us to delete your workspace data, subject to those obligations.
Security
We use access controls, encrypted connections and role-based permissions. No system is perfectly secure, and you are responsible for keeping your credentials and API keys private.
Your rights
You can ask to access, correct or delete your personal data, or to object to or restrict certain processing. If you are a contact of one of our customers, please contact that business first. Email helpdesk@tendigit.in and we will help.
Changes
We may update this policy and will change the date above when we do.
Questions about this page? Email helpdesk@tendigit.in.