WhatsApp Flows
Forms and journeys inside the chat.
Instead of sending people to a web form, collect structured answers where they already are.
In short
WhatsApp Flows are interactive forms and screens that open inside the chat, so customers can book, register or answer questions without leaving WhatsApp. Ten Digit lets you build a flow in the dashboard, publish it to Meta, keep its draft, published or deprecated state in sync, and review the replies.
Available on: Essentials and Enterprise
What you get
WhatsApp Flows, in detail.
Build in the dashboard
Create screens and form fields in-app, then publish to Meta when ready.
Sync with Meta
Pull flows that already exist in your Meta account and keep their status current.
Use in bots
Send a WhatsApp form from a chatbot step and continue the conversation with the answers.
Review replies
See flow submissions in the Flows report.
How it works
Up and running in 3 steps.
- 1
Create a flow
Add screens and fields.
- 2
Publish to Meta
Publish it when you are happy with it.
- 3
Send it
Use it in a chatbot and read the replies in reports.
Common uses
Where teams use it.
- Lead and enquiry forms
- Appointment requests
- Feedback surveys
- Registration
FAQ
WhatsApp Flows: common questions.
Which plans include Flows?
Flows are part of the Automate feature on Essentials and Enterprise.
Do customers need an app?
No. Flows open inside the WhatsApp chat.
Related features
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