Your questions, answered.

The WhatsApp Business API, now part of the WhatsApp Business Platform, lets businesses talk to customers at scale on WhatsApp through software, with multiple users, automation and integrations. Ten Digit gives you a ready-made workspace on top of it.

No. Connecting your number, building bots, sending broadcasts and managing leads are all done in the dashboard. A developer is only needed if you want to use the API.

A Meta business account, a phone number that can receive a verification code and is not already active on another WhatsApp account, and a Ten Digit workspace. Embedded Signup walks you through the Meta steps.

A number must meet WhatsApp Business Platform requirements before it can be connected. Check with support if your number is currently used in the WhatsApp or WhatsApp Business app.

Yes. Free Forever includes 1 user, 1,000 contacts, a shared inbox, template broadcasts and API access.

After a customer sends you a message you can reply with any message type for 24 hours. After that you must use an approved template message.

Yes. Meta reviews every template. Ten Digit submits it and shows its status: pending, approved, rejected or paused.

You top up a prepaid wallet. Each message sent is charged at the rate for its category. The wallet shows every transaction, and a failed broadcast message that WhatsApp already accepted is refunded.

Plan prices are base prices. GST is added at payment, and GST invoices are available.

WhatsApp requires opt-in for business-initiated messages. Ten Digit records opt-in status and source on each contact. You are responsible for collecting consent.

Yes. The visual builder supports keyword triggers, questions, buttons, lists, products, API calls, Google Sheets, CRM lead creation and human handover. It follows the flow you design and does not generate AI answers.

Yes, from the Start Up plan: a lead board and table, custom stages, owners, an activity timeline, tags, segments and contact custom fields.

On Essentials and Enterprise you can manage products and orders, connect and sync your Meta catalogue with per-product status, show it on your business profile, send products and lists in chat and record orders. Payments are not collected inside the chat.

You connect your Meta catalogue when you set up your number, add products with a public image, and click Sync to Meta. Each product shows Synced, Syncing or the reason Meta gave if something needs fixing.

You can call any API from a chatbot, write to Google Sheets, and use the REST API and webhooks. Custom third-party integrations are available as an add-on or on Enterprise.

Yes. Assign a role, switch menus on or off per user and set the user to see their own data or all data.

Yes. Partners run the platform on their own domain with their own logo, onboard customers, activate licence keys, set per-customer rates and distribute wallet credit.

Send your License Number and API Key as query parameters, in the body or as X-License-Number and X-API-Key headers.

Yes, a per-licence limit. The rate limits page in the documentation has the current figure and best practices.