Triggers, events & reminders
Automation that follows up so your team does not have to.
Most lost sales are lost to silence. These three tools make sure a reply, a reminder or a nudge goes out on time.
In short
WhatsApp automation sends the right message at the right moment without manual work. Ten Digit has triggers (reply when something happens), events (send a template days before, on or after a date) and re-engagement (follow up when a bot chat goes quiet and stop when the contact replies).
Available on: Essentials and Enterprise
What you get
Triggers, events & reminders, in detail.
Triggers
Send a reply automatically when a keyword arrives, a contact is created, an order is placed, a lead is created or a ticket opens.
Events on a date
Send a template days before, on or after a contact, order or custom date. Checked every 15 minutes.
Re-engagement
Follow up when a chat with a bot goes quiet. Checked every 5 minutes and stops as soon as the contact replies.
Personal reminders
Set reminders on a conversation so a follow-up shows up when you need it.
Run history
Every run is logged with a status, so you can see what fired, completed, was skipped or failed.
Lead-created hook
Creating a lead can itself start an automation, such as a welcome message from your sales team.
How it works
Up and running in 3 steps.
- 1
Pick the moment
Choose a trigger such as a keyword, a new lead, or a date field.
- 2
Choose the message
Select a reply or an approved template to send.
- 3
Switch it on
Activate it and review runs in reports.
Common uses
Where teams use it.
- Appointment reminders
- Renewal and due-date nudges
- Order confirmations
- Win-back follow-ups
FAQ
Triggers, events & reminders: common questions.
How many automations can I run?
Essentials includes 25 events and triggers and Enterprise includes 50.
Does a follow-up stop when the customer replies?
Yes. Re-engagement stops as soon as the contact replies.
Which messages can an event send?
Events send approved templates, so they work even outside the 24-hour window.
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