Shared team inbox
One WhatsApp inbox, your whole team on it.
Customers message your business number at any hour. With a shared inbox the right teammate picks it up, sees the full history and the contact details, and answers without leaving the thread.
In short
A WhatsApp shared team inbox lets several people answer customers from the same business number. In Ten Digit every conversation is assigned, tracked by status (open, unassigned, resolved, snoozed) and shown beside the customer profile, so nothing is missed and nobody replies twice.
Available on: All plans
What you get
Shared team inbox, in detail.
Assign and track conversations
Give each chat an owner, see what is unassigned, and move conversations between open, snoozed and resolved.
Internal notes
Leave private notes inside the thread for teammates. The customer never sees them.
Quick replies
Save the answers you type every day and insert them in one click so replies stay consistent.
Bot or human handling
See at a glance whether a chatbot or a person is handling a chat, and take over when the customer needs a human.
Customer panel beside the chat
Tags, lead status, orders and contact fields sit next to the conversation, so agents have context before they type.
Templates when the window closes
WhatsApp allows free-form replies for 24 hours after the customer writes. After that, the composer lets you send an approved template instead.
How it works
Up and running in 3 steps.
- 1
Connect your number
Link your WhatsApp Business number through Meta Embedded Signup.
- 2
Invite your team
Add users with roles, and choose whether each person sees all chats or only their own.
- 3
Reply and resolve
Assign, answer with quick replies, add notes and mark chats resolved.
Common uses
Where teams use it.
- Customer support desks
- Sales enquiries
- Order and delivery questions
- Appointment requests
FAQ
Shared team inbox: common questions.
How many people can use the inbox?
It depends on your plan: 1 user on Free Forever, 3 on Start Up, 5 on Essentials and 10 on Enterprise.
Can an agent see only their own chats?
Yes. Each team member can be set to see all data or only their own assigned data.
Can customers see internal notes?
No. Internal notes are visible only to your team.
What happens after the 24-hour window?
WhatsApp only allows free-form messages for 24 hours after the customer last wrote. After that you send an approved template message to restart the conversation.
Start your WhatsApp workspace today
Connect your number, invite your team and send your first message. The Free Forever plan needs no card.
Free Forever plan · no credit card