Broadcasts & templates
Broadcast to the right people, then see what landed.
Meta requires an approved template for any message that starts a conversation. Create and manage them in one library, then send to the exact audience you want.
In short
A WhatsApp broadcast sends one approved template message to many contacts at once. Ten Digit lets you build the template, sync its Meta approval status, pick an audience from segments or groups, send now or schedule, and watch delivery, read and failure counts per campaign.
Available on: All plans
What you get
Broadcasts & templates, in detail.
Template library with approval status
Create templates, sync their status from Meta (pending, approved, rejected, paused) and import or share templates between workspaces.
Rich message types
Marketing, utility and authentication categories, with image, video or document headers, buttons and carousel cards.
Personalise with contact fields
Map template variables to contact fields so every message addresses the person by name and detail.
Audience by segment or group
Send to saved segments built from tags, fields and lead stage, or to contact groups.
Send now or schedule
Launch a campaign immediately or schedule it for later.
Delivery tracking and refunds
See sent, delivered, read and failed counts, with the reason for each failure. Messages WhatsApp fails to deliver are refunded to your wallet automatically.
How it works
Up and running in 3 steps.
- 1
Create or import a template
Write it, submit it to Meta and wait for approval, or sync templates you already have.
- 2
Choose your audience
Pick a segment, group or tag and map the variables.
- 3
Send and review
Send or schedule, then review delivery and read numbers.
Common uses
Where teams use it.
- Offers and festive campaigns
- Order and appointment updates
- Product launches
- Payment and renewal reminders
FAQ
Broadcasts & templates: common questions.
Do I need template approval from Meta?
Yes. Any message you start outside the 24-hour customer window must use a template that Meta has approved. Ten Digit submits your template and shows its approval status.
How am I charged for broadcasts?
Each message is charged from your prepaid wallet at the rate for its category: marketing, utility, authentication or service. You can see the balance before you send.
What if a message fails?
The campaign report shows the failure reason for each recipient. When WhatsApp accepts a message and then fails to deliver it, the amount is refunded to your wallet.
Can I send images, videos and buttons?
Yes. Templates support media headers, buttons and carousel cards, subject to Meta approval.
Related features
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