Chatbots
Build a WhatsApp chatbot without writing code.
Bots take the repetitive first minutes of every conversation, so your team starts with a customer who has already shared what they need.
In short
A WhatsApp chatbot answers customers automatically. In Ten Digit you draw the conversation on a visual canvas: start on a keyword or on any first message, ask questions, show buttons, lists or products, save answers, create a CRM lead, call your own API and pass the chat to a person when needed.
Available on: Essentials and Enterprise
What you get
Chatbots, in detail.
Visual flow builder
Connect message, question and action blocks on a canvas. Publish a version when it is ready.
Keyword or catch-all start
Start a bot on one or more keywords, or let it answer any first message.
Interactive messages
Reply buttons, list menus, call-to-action link buttons, forms, address forms and location requests.
Collect answers
Ask for text, numbers, phone numbers, email, dates, links or files and keep them as variables.
Create CRM leads with a tag
Add the contact to your CRM as a lead and tag it with where they came from, such as Facebook CTA or Threads CTA.
Connect your systems
Call any API, write a row to Google Sheets, or request human intervention and stop the bot.
How it works
Up and running in 3 steps.
- 1
Create a bot and set the trigger
Choose a keyword, several keywords, or match any message.
- 2
Design the conversation
Drag blocks onto the canvas, connect them and add the lead and handover steps.
- 3
Publish
Publish a version. Customers who send the trigger start the flow straight away.
Common uses
Where teams use it.
- First-response and FAQ bots
- Lead qualification
- Appointment and enquiry capture
- Catalogue browsing for shoppers
FAQ
Chatbots: common questions.
Which plans include chatbots?
Chatbots are on Essentials (15 bots and flows) and Enterprise (25).
Does the bot need an exact keyword?
A keyword-triggered bot starts when the customer sends one of its keywords. You can also set a bot to answer any first message.
Can the bot hand over to a person?
Yes. The request intervention step stops the bot and leaves the chat for your team in the shared inbox.
Does it use AI?
No. Ten Digit chatbots follow the flow you design, step by step. They do not generate answers on their own.
Related features
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