Failed WhatsApp messages
When WhatsApp accepts a message and later fails to deliver it, the amount charged for it is returned to your wallet automatically. The campaign and message reports show the reason for each failure.
Plan purchases
A paid plan is a licence for the period you choose. If something went wrong with a purchase, such as a duplicate payment or a plan that could not be activated, email us with your invoice number and we will review it.
Wallet top-ups
Wallet balance is used to pay for WhatsApp messages. If you were charged by mistake or a top-up was duplicated, email us with the payment reference and we will review it.
How to ask
Write to helpdesk@tendigit.in with your account email, the invoice or payment reference and what happened. We will reply with the outcome. Approved refunds go back to the original payment method.
Questions about this page? Email helpdesk@tendigit.in.