Lead capture from ads & links
Every ad click, a tagged lead in your CRM.
Ads and posts send people to WhatsApp. This is what happens next, without anyone converting contacts by hand.
In short
Click-to-WhatsApp lead capture means a person taps an ad, a link or a QR code and lands in a WhatsApp chat with your business. Ten Digit saves them as a contact, can start a bot, and creates a CRM lead tagged with the source: Facebook CTA or Instagram CTA for Meta ads, and any tag you choose for other platforms.
Available on: QR codes and website button on all plans. Automatic leads and source rules on plans with the CRM.
What you get
Lead capture from ads & links, in detail.
Click-to-WhatsApp ad leads
When a chat starts from a Meta ad or post, the lead is created automatically and tagged Facebook CTA or Instagram CTA, with the ad headline saved on the lead.
Lead sources: keyword rules
For Threads, X, YouTube or any link, add a rule: if a message contains a word, tag the lead and add it to a stage. Capital letters and extra words do not matter.
QR codes and links
Create wa.me links and QR codes with a pre-filled message that customers can scan or tap.
Website chat button
Add a floating WhatsApp button to your site with one pasted script. Updates apply without re-pasting.
Bots that qualify
Start a bot on the first message, ask a few questions and create the lead with the right tag.
One lead per person
A returning contact is never duplicated. A new platform tag is simply added, so you can see every touchpoint.
How it works
Up and running in 3 steps.
- 1
Point the ad or link at WhatsApp
Use a Click-to-WhatsApp ad, a wa.me link, a QR code or the website button.
- 2
Add a source rule
For non-Meta platforms, set the keyword and the tag you want, for example threads and Threads CTA.
- 3
Watch leads arrive
Each one lands in your CRM with its source tag and the first stage you chose.
Common uses
Where teams use it.
- Facebook and Instagram ad campaigns
- Offline posters and QR codes
- Website enquiries
- Social posts on Threads, X and YouTube
FAQ
Lead capture from ads & links: common questions.
Do Facebook and Instagram ad clicks need a bot?
No. When a chat starts from a Meta ad or post, the lead and its tag are created automatically on plans that include the CRM. A bot is only needed if you also want an automatic reply.
How are leads from Threads or X tagged?
Those platforms do not tell WhatsApp where the person came from. Add a lead source rule: when a message contains the keyword you choose, the contact is tagged and added to your CRM.
What if the customer edits the pre-filled message?
Rules match your keyword inside the message, as whole words, in any case. Extra words and punctuation are fine. If the keyword is removed the rule cannot match.
Is the platform always detected for Meta ads?
We read the ad or post link that Meta sends with the first message. When the platform cannot be told, the lead is tagged WhatsApp Ad.
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