How to set up a WhatsApp catalogue and sync your products

A catalogue turns a conversation into a shop window. Instead of sending photos and prices one message at a time, you share products customers can open, compare and add to a cart.

What you need

• A WhatsApp Business number connected through Meta Embedded Signup.
• A Meta catalogue, selected during sign-up or entered later as the Catalogue ID in Account Setup.
• Products with a name, a price and a public image URL that Meta can open.

Step 1: connect your catalogue

During Embedded Signup you can choose the catalogue to share. If you skipped it, paste the Catalogue ID in Account Setup. You can also switch on the setting that shows the catalogue in your WhatsApp business profile, so customers can open it from the chat.

Step 2: add your products

In Commerce, add each product with its name, price, SKU and availability. The image must be a public link, because Meta downloads it. A product with no image cannot be added to a Meta catalogue.

Step 3: sync to Meta

Click Sync to Meta. Products are created in your Meta catalogue, and later edits update the same products. Each product shows its own status: Local, Syncing, Synced, or the reason Meta gave if it was rejected. Ten Digit also listens to Meta’s catalogue notifications, so results update on their own.

Step 4: sell in the conversation

1. In a chat, send a single product or a product list from the composer.
2. In a chatbot, add a catalogue, single-product or multi-product step.
3. When a customer sends a cart, it arrives as an order you can move through your own stages.

Payments are not collected inside the chat. Ten Digit records and tracks the order, and you collect payment the way you do today.

Fixing common sync errors

• Missing image: add a public image URL and sync again.
• Unreachable image: make sure the link opens without a login.
• Catalogue not found: check the Catalogue ID in Account Setup, or reconnect the number and select the catalogue again.